Professional Customer Services and Technical Support PDF  | Print |  Email


We have a professional customer services and technical support team to assist you and attend to your needs at all times. We provide efficient, expert and friendly support to ensure zero defects and immediate service recovery if problems should occur.

Support to business partners


Our business partners receive a great deal of information, ongoing support and continuous training. Comprehensive training and professional support program include:
  • Technical training on product knowledge, hardware installation, trouble-shooting, etc.
  • Hardware maintenance program
  • Software upgrade
  • Sales and marketing support, including provision of marketing materials, joint promotions, etc.
  • Professional customer services

Support to users


Our global partners' highly trained Customer Service staff have a wealth of information at their fingertips to assist you. They are also able to respond in several languages to most of your customers' day-to-day enquiries. Our customer support includes:
  • Frontline support by well-trained local partners / resellers / system integrators
  • Round-the-clock enquiry hotline
  • Customer service in domestic/local language by our domestic/local partners
  • Hardware warranty and maintenance
  • Technical services support
Our professional technical team is on standby 24 hours seven days a week to maintain the smooth function of our network. You can have full confidence in our reliability and world-class quality of product and service.